With our Complaints Management CRM Software designed for Contact Center Automation and Helpdesk To Enable Your Customer Service Agents And Relationship Managers To Effecctively Manage Inicidences And Offer First Call Resolution (FCR) for Improved Customer Experience By Providing Them With Relevant, Responsive, And Personalized Service Data and Matching Customers With Service Inquiries To The Right Answers At The Right Time Within Set Service Level Agreement.
Learn More On How You Can Improve Your Customer Engagement Processes!
FAQs
How Can We Increase Agent Productivity?
With our Complaints Management solution, you can
- remove guesswork and repeatitions of cases by your customers out of your case resolution processes using AI-driven productivity tools that equip agents with the right information at the right time on a Single agent deskstop!
- Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.
What Do You mean by Get Customers For Life ?
With Microsoft Business Solution, you can Provide seamless, end-to-end experiences within a single solution to deliver consistent, connected support across channels. giving you the tools to earn customers for life by
- Engaging customers and providing an omnichannel support to them
- Empowering your customer service agents with the right information at the righ time for first call resolution
- Ensuring your customers tells their stories once and not repeating their complaints to different agents.
- Monitoring and Improving operations with insights for increase business productivity in people, process and customer experience.
- Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts. Try the sofware for free, drop your email above
What Is First Call Resolution?
First Call Resolution FCR is a Contact center KPI metric that shows your Agents are resolving cases within set SLA without the csutomer repeating themselves or even a need for subsequest follow up. Our CRM provides your agents all the information the need to service a customers needs within set time to ensure customr satisfaction.
Request a Demo info@scimitargsl.com or drop your email above.
How Does this Complaints Management CRM Help Increase Sales Revenue?
Our CRM has both Service and Sales Modules but one Database, offering an end to end CRM tool the Agents can use to upsell customers whom they have resolved and closed their complaints or cases.
